Their history goes with them.
A pet gets one pass. Show it at a participating groomer and they can understand the coat, the handling and what worked before — without starting the profile again.
No account, no password, no app. About a minute.
What TERA stands for
Trusted Exchange of Records for Animals
An exchange, not a database someone owns. The record belongs to the animal, and it moves with them.
The problem
One pet. Different groomers. No starting over.
A new salon means a blank form and a groomer finding everything out for themselves. The pass carries what the last professionals already learned, so the pet is not a stranger twice.
Lulu
Cavoodle · 4 years
The pass
Made once, in about a minute. No account, no password.
Full groom
1h 42m · System verified
Groomer A
Scans the pass, grooms, adds what happened.
Old injury, left hind leg
Read before the groom
Groomer B
A different business, six months later. Nothing to fill in.
Front paws
Pass presented
Groomer C
New city, new salon. The same profile, one groom deeper.
What travels with them
The profile stays. The record grows.
Not a verdict on the pet — the specific things that make the next groom go better. A sore leg to lift slowly, what set the dryer off, what settled it. The owner never rebuilds any of it.
Coat
Double coat, white. Moderate matting behind the ears and collar area in May.
Care to take
An old injury in the left hind leg. Lift it slowly and support it — two groomers have now seen the same reaction.
Lulu
Japanese Spitz · 4 years · 9.2 kg
Professional history
Front paws
25 Aug
Sensitive during handling. Slower handling worked well.
System verified
Left hind leg
2 Aug
Pulled the leg away each time it was lifted. Owner reports an old injury there; supporting it worked.
Pass presented
Full groom
12 Jul
Growled when the dryer started at the hindquarters. Towel drying instead finished it calmly.
1h 42m · System verified
Records are shown to Lulu’s owner without naming which business wrote each one.
Handling
Growled when the dryer started, at two different salons. Towel drying settled it both times.
Professional observations
What a groomer saw during one visit, with a date. TERA has no field for “difficult” or “aggressive” — those describe a pet, not an event.
The rule TERA is built on
TERA records events, not reputations.
No pet has a score.
- A record describes what happened during one visit, with a date and the evidence behind it.
- It never becomes a rating, a permanent label or a blacklist.
- Customers can read every professional record shared about their pet, and dispute anything they believe is wrong.
- Businesses see context and evidence — never a TERA judgment about whether a pet is good or bad.
For grooming businesses
Know more before the groom starts.
TERA sits alongside whatever you already run — a booking platform, specialised grooming software, or nothing but a diary. Nothing to migrate.
- 01
Register
Business name, ABN, address. A few minutes, once.
- 02
Get verified
We check the ABN against the Australian Business Register.
- 03
Scan a pass
The customer holds up the QR. No app to install.
- 04
Read the record
Coat, handling and what other professionals found.
- 05
Add yours
After the service, a few taps. Never a rating.
See what other professionals have already learned.
Add a record
Lulu · pass presented
Service
What did you see?
Set off by: the dryer
What helped
Four taps. The next groomer starts here.
What it costs
Nothing, to anyone.
TERA is free for pet owners and free for grooming businesses. There is no subscription, no fee to scan a pass and no paid tier holding anything back.
It is kept up by the people who use it. Owners keep their pet’s details right and can dispute a record they believe is wrong; the professionals who groom them add what they found. That is the whole maintenance model, and it is why nothing here needs to be sold.
Pet pass
Pet
Lulu
Species
Dog
Breed
Japanese Spitz
Age
4 years
Show this at the counter and the profile opens on their screen.
pet_7QF3K2M9…DW8PG5
The pass
It lives on the phone they already carry.
Save the pass once. Open it at the counter, show the QR, and the pet’s identity is there — nothing to download, nothing to remember.
- No separate app for pet owners — ever.
- Lost the phone? Four words bring the pass back on any other one.
- Replace the pass and the old QR stops working immediately.